Privacy Policy

Last Updated: 31 December 2025

At JJCK, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit or shop with us, we collect the following:

  • Order Information: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: Payment processing is handled by secure third-party providers (Squarespace, Stripe or PayPal). We do not store your full credit card details.

  • Custom Order Data: Any personal details, photos, or preferences shared via our "Custom Order Request Form."

  • Device Information: Automatically collected data such as your IP address, time zone, and how you interact with our site (via cookies).

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders.

  • Communicate with you regarding custom designs and order updates.

  • Screen for potential risk or fraud.

  • Send you marketing emails (only if you have opted in).

3. Sharing Your Information

We only share your information with trusted third parties that help us run our business:

  • Squarespace: Our website platform.

  • Payment Processors: Squarespace, Stripe or PayPal.

  • Shipping Carriers: Australia Post or other couriers to deliver your pearls.

  • Compliance: We may share information if required by Australian law or to protect our legal rights.

4. Cookies & Tracking

Our website uses cookies to improve your browsing experience and analyse site traffic. You can choose to disable cookies through your browser settings, though some parts of our shop may not function correctly as a result.

5. Your Rights (Australian Privacy Principles)

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.

  • Request that we correct or update your information.

  • Request that we delete your personal data (except where we are required to keep it for tax or legal purposes).

6. Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account details.

7. Contact Us

For more information about our privacy practices, or if you have questions or a complaint, please contact us at:

Email: contact@jjck.com.au

Location: Adelaide, Australia